Term and Conditions

1. Website Usage and Access

MysticWear Sales provides an enchanting online experience for costume enthusiasts, performers, and magical transformation seekers worldwide.

1.1 Eligibility

You must be at least 18 years old or have parental consent to use our services and make purchases.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.

2. Products and Services

We specialize in magical transformation items including:

• Costume Props and Accessories
• Jewelry & Boas
• Shoes & Boots
• Stockings, Tights & Socks
• TV & Movie Items

2.1 Product Descriptions

We strive to accurately describe all products, but colors may vary slightly due to monitor settings. Product images are for illustrative purposes.

2.2 Availability

All items are subject to availability. We reserve the right to discontinue any product without notice.

3. Orders and Payment

3.1 Order Process

Your order represents an offer to purchase our products. We accept orders when we send an order confirmation email.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing

All prices are in US dollars and include GST where applicable. We reserve the right to adjust prices due to market changes or errors.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation. During peak seasons, processing may take slightly longer.

4.2 Shipping Methods

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipping)

4.3 Delivery Areas

We ship globally, excluding some Asian regions and remote areas not serviced by our carriers.

4.4 Delivery Delays

Delivery times are estimates and may vary depending on location and customs processing. We are not responsible for delays caused by carriers or customs.

5. Returns and Exchanges

5.1 Return Timeframe

We accept returns and exchanges for eligible items within 15 days of receipt.

5.2 Return Conditions

To be eligible for return or exchange:

• Item must be in original, unused condition
• All original tags and packaging must be intact
• Item must be in resalable condition
• Returns must be initiated within 15 days of delivery

5.3 Non-Returnable Items

The following items cannot be returned or exchanged:

• Stockings, Tights & Socks (hygiene reasons)
• Jewelry & Boas that have been worn or removed from original packaging
• Custom or Special Order Items
• TV & Movie Items used in performances or events
• Items without original tags or packaging

5.4 Return Process

Contact our support team at [email protected] for return authorization before shipping items back.

5.5 Refunds

Refunds are processed within 5-7 business days after we receive and inspect returned items. Shipping costs are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate shipping and payment information.

6.2 Customs and Import Fees

International customers are responsible for any customs fees or import taxes on both original and returned items.

6.3 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error.

7. Intellectual Property

All content on our website, including images, text, logos, and designs, is the property of MysticWear Sales and protected by copyright laws. You may not use our content without written permission.

8. Liability Limitations

8.1 Product Use

Our products are designed for costume and performance use. We are not liable for any injury or damage resulting from improper use.

8.2 Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to technical issues.

8.3 Maximum Liability

Our maximum liability to you for any claim shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with our Privacy Policy, which is available on our website.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

12. Contact Information

For magical assistance with these Terms and Conditions, please contact us:

Email: [email protected]
Response Time: 1-2 business days
Address: MysticWear Sales, 91 Webb Road, NEWCASTLE, AU 2300, Australia