Your Satisfaction is Our Magic

At MysticWear Sales, we want your transformation journey to be as magical as the characters you become. While we strive to ensure every costume prop, piece of jewelry, and accessory meets your highest expectations, we understand that sometimes an item might not be the perfect fit for your magical vision.

Our Returns & Exchanges policy is designed to be as flexible and enchanting as our products, ensuring you can shop with confidence in our enchanted realm.

🕒 Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days of your receipt of the order. This gives you plenty of time to try on your costume pieces and ensure they create the magical transformation you envisioned.

📦 Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • Item must be in its original, unused condition
  • All original tags and packaging must be intact
  • Item must be in resalable condition
  • Returns must be initiated within 15 days of delivery

🚫 Non-Returnable Items

To maintain the magical quality and hygiene standards of our products, the following items cannot be returned or exchanged:

  • Stockings, Tights & Socks: Due to intimate nature and hygiene reasons
  • Jewelry & Boas: Items that have been worn or removed from original packaging
  • Custom or Special Order Items: Made specifically for your transformation needs
  • TV & Movie Items: That have been used in performances or events
  • Items without original tags or packaging

🔮 The Return & Exchange Process

Step 1: Contact Our Magical Support Team

Email us at [email protected] with your return or exchange request. Use the template below to ensure we have all the magical details we need.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear MysticWear Sales Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Item(s) to Return/Exchange: [Product Name(s)]

Reason for Return/Exchange: [Please describe the reason]

Preferred Resolution: [Refund/Exchange for specific item]

Contact Information: [Your Name, Email, Phone Number]

Thank you for your assistance with my magical transformation needs.

Sincerely,
[Your Name]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and shipping instructions. Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Carefully package the item in its original packaging, include all tags and accessories, and ship to our magical headquarters:

MysticWear Sales
91 Webb Road
NEWCASTLE, AU 2300
Australia

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return, we’ll inspect the item within 3-5 business days and process your refund or exchange.

💫 Refund Information

Refund Timeline

Refunds are typically processed within 5-7 business days after we receive and inspect your returned item.

Refund Method

Your refund will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your PayPal account

Please note that shipping costs are non-refundable, unless the return is due to our error.

🔄 Exchange Process

If you’d like to exchange an item for a different size, color, or product:

  • Follow the same return process outlined above
  • Clearly state in your email that you prefer an exchange
  • Specify the exact item you’d like to exchange for
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference

⚡ Important Notes

  • International customers are responsible for any customs fees or import taxes on returned items
  • We cannot accept returns shipped to addresses other than our Newcastle headquarters
  • Damaged or defective items must be reported within 48 hours of delivery
  • Sale items may have different return conditions (specified at time of purchase)

📞 Need Magical Assistance?

Our enchanted customer service team is here to help with your transformation journey!

Email: [email protected]

Response Time: 1-2 business days

Thank you for choosing MysticWear Sales for your magical transformations! ✨