Welcome to the MysticWear Sales FAQ portal! We’re here to help you navigate your transformation journey with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, our customer service team is always ready to assist.

Product Questions

What types of products do you offer?
We specialise in costume props, jewellery, boas, shoes, boots, stockings, tights, socks, and TV & movie items. Each piece is designed to help you become your favourite character or make a statement at events like conventions, theatrical performances, or parties.
Are your products authentic and high-quality?
Absolutely! Every item is carefully inspected before dispatch to ensure it meets our standards for quality and authenticity. We focus on details that bring your transformation to life, whether it’s for cosplay, theatre, or special occasions.
Do you have items for specific TV shows or movies?
Yes, our TV & Movie Items section features pieces inspired by popular media. However, availability may vary, so we recommend browsing our collection regularly for new arrivals.

Shipping & Delivery

Where do you ship to?
We ship worldwide, except for some Asian countries and remote regions. During checkout, you can verify if we deliver to your location. Our goal is to make your magical pieces accessible globally!
How long does shipping take?
After 1-2 business days for order processing, we offer two shipping options:
– Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch, with full tracking.
– Free Shipping (for orders over $50): Delivered via EMS in 15-25 business days after dispatch, with basic tracking.
Note: During peak seasons like Halloween, processing times may extend slightly, so order early for time-sensitive events.
Do I have to pay customs fees for international orders?
Yes, international shipments may be subject to customs fees, import duties, or taxes in your country. These charges are the responsibility of the recipient and are not included in your order total or shipping fees.
How can I track my order?
Once your order ships, we’ll send tracking information to your email. For Standard Shipping, you’ll get full tracking from dispatch to delivery; for Free Shipping, basic tracking is available.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt if an item doesn’t meet your expectations. Please visit our Returns Policy page for complete details on how to initiate a return. We aim to make the process as smooth as possible for your peace of mind.
Are there any items that cannot be returned?
For hygiene reasons, items like stockings, tights, and socks may not be eligible for return unless defective. Check our Returns Policy for specific exceptions.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned item. You’ll be notified via email once it’s complete.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is handled with the utmost care to ensure a safe shopping experience.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience for future transformations.
Is my payment information secure?
Yes, we use encrypted payment gateways to protect your data. We never store sensitive information like credit card details on our servers.

General Inquiries

How can I contact customer service?
For any questions about deliveries, orders, or general support, email us at [email protected]. We typically respond within 24 hours on business days. Our team is dedicated to making your MysticWear experience magical!
Where is MysticWear Sales based?
We’re located at 91 Webb Road, Newcastle, AU 2300. All orders are dispatched from our Newcastle headquarters with care and attention to detail.

Still have questions? We’re here to help! Reach out to us at [email protected], and let’s continue your transformation story together.

Thank you for choosing MysticWear Sales – where every piece brings a touch of magic to your journey!

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