At MysticWear Sales, we understand that when you order a costume piece, you’re not just waiting for a package – you’re anticipating a transformation. Whether you’re preparing to become your favourite character for a convention, gearing up for a theatrical performance, or planning to make a statement at your next event, we’re committed to ensuring your magical pieces arrive with the care and timeliness they deserve.
Important Note: We ship worldwide, with the exception of some Asian countries and remote regions. Please check during checkout if we can deliver to your location.
Order Processing
Before your transformation begins its journey, each item is carefully inspected and prepared with the attention to detail our customers expect. All orders require 1-2 business days for processing before dispatch. During peak seasons (such as Halloween or convention periods), processing times may extend slightly – we recommend ordering well in advance for time-sensitive events.
Shipping Methods
Standard Shipping – $12.95
For those seeking a swifter transformation, our standard shipping option delivers your costume pieces via trusted carriers DHL or FedEx.
- Delivery Time: 10-15 business days after dispatch
- Ideal For: Cosplayers with upcoming events, theater productions with approaching opening nights, or anyone eager to begin their transformation journey sooner
- Tracking: Full tracking provided from our door to yours
Free Shipping
For orders over $50, we’re delighted to offer complimentary shipping via EMS.
- Delivery Time: 15-25 business days after dispatch
- Perfect For: Planning ahead for future events, building your collection gradually, or when timing is more flexible
- Tracking: Basic tracking available
The Journey of Your Transformation Kit
From the moment you place your order to the instant you unbox your pieces, here’s what to expect:
- Order Confirmation: Immediately after purchase, you’ll receive an email confirmation with your order details
- Processing: Our team carefully prepares your items within 1-2 business days
- Dispatch Notification: Once your order ships, we’ll send tracking information to your email
- In Transit: Your costume pieces journey from our Newcastle headquarters to your location
- Delivery: Your transformation tools arrive, ready to help tell your story
International Considerations
As we serve enthusiasts across the globe, please note that international shipments may be subject to customs fees, import duties, or taxes in your country. These additional charges are the responsibility of the recipient and are not included in your order total or shipping fees.
Return Portal: Should any item not meet your expectations, we accept returns within 15 days of receipt. Please visit our Returns Policy page for complete details on initiating a return.
Need Assistance With Your Delivery?
Our customer service portal is always open. If you have questions about your order’s delivery status or need support with any aspect of your MysticWear experience, please reach out:
Email: [email protected]
We typically respond within 24 hours during business days.
At MysticWear Sales, we believe the journey should be as magical as the destination. Thank you for trusting us with your transformation needs – we’re honoured to be part of your story.